• Address: Walkersville, MD 21793 (map)
• Date Posted: 10/24/09

Shawna Bennett
theadministrativeprofessional@gmail.com
Objective: To obtain a position using strong interpersonal, management and administrative skills
PNC Bank, Pittsburgh, PA
Account Manager, 1/07 to present
· Handled retention of fee revenue for non satisfied customers.
· Received escalated calls from customer service representatives.
· Defused difficult customer concerns.
· Opened and closed deposit accounts.
· Mentor new employees.
· Handled Regulation E disputes.
· Communicate effectively both in person and over the phone.
· Effective listening skills.
· Provided online banking services via phone.
· Assist customers with reconciliation of statement activity.
· Monitored representatives phone calls to ensure accuracy of information.
Kelly Services, Pittsburgh, PA
Customer Service Representative, 09/06 to 11/07
· Enrolled customers in gas rate programs.
· Negotiated gas rate changes for customer accounts.
· Advised customer on gas rate options thru different companies.
Exquisite Hair Studio, Pittsburgh, PA
Manager, 06/98 to 08/06
· Handle multiple salon departments.
· Extended exceptional courtesy respect in person and on the phone.
· Made appropriate purchasing decisions.
· Standardized implemented policies procedures according to state guidelines.
· Resolve conflicts while maintaining positive relationships
· Conducted Human Resource functions including hiring, firing personnel evaluations.
· Organized hair shows, coordinated advertising, and created planned monthly budget.
· Trained new employees.
Family Division, Pittsburgh, PA
Accounting Clerk, 02/96 to 01/98
· Post child support checks to proper accounts.
· Void and reissued checks in accordance with support order.
· Handled questions regarding child support account issues.
· Balanced daily reports.
· Make outgoing calls to resolve child support issues
Image Tree Salon, Pittsburgh, PA
Assistant Manager 02/90 to 01/96
· Planned and organized work for employees.
· Balanced and tracked customer accounts.
· Input data to update inventory files.
· Scheduled hair shows and appointments.
· Arranged travel arrangements and expenses.
· Interviewed and screened potential employees.
· Supervised 6-8 ‎employees.
Skills
Windows XP, MS Word, Excel, Microsoft Scheduler, Microsoft Outlook, Internet Explorer, CEO Scheduler, Spirit, Genesis